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Privacy and Data Protection

Unilink Software Ltd, a company incorporated in England & Wales (registration number 0322412) whose registered office and trading address is Europoint, 5 Lavington Street, London, England, SE1 0NZ , part of The Unilink Group (registration number 08876317).

Unilink collects and processes personal data relating to its customers in order to manage the business relationship. The organisation is committed to being transparent about how it collects and uses that data and to meeting its data protection obligations.

Unilink Software Ltd is registered with the Information Commissioner as a Data Controller under registration number ZA014190.

What information does the organisation collect?

  • 1) Contact information
  • If you are a customer, potential customer or have expressed an interest in hearing from us, we will collect and process a small amount of personal information, which may include for each contact:
    • Name
    • Email address
    • Telephone number

    This information may be stored in a number of different places, including the customer contract file, the organisation's service management system, the email system, and other document stores.

  • 2) Registration and transaction information
  • If you register with and use our service, the following additional information will be collected:
    • Address
    • Last 4 digits of payment card number
    • Name on payment card
    • Length of calls
    • Numbers called

    We may record IP addresses for visitors to our website.


    • What we use your personal information for: Our reasons (legal basis for processing): Our legitimate interests: How long is information retained for:
    Make and maintain contact with you via your chosen method of communication. Consent & Our legitimate interests. Develop or maintain a business relationship. For the duration of our business relationship with you, or until you ask us to delete it. Email records are retained for 6 years by default.

    Set up and operate a contract with our customers.
    Contract & Our legal duty.

    For the duration of our contract with you. Financial records are required to be kept for at least 7 years from the end of the last company financial year they relate to.

    Detect and prevent fraud.
    Our legal duty.

    For the duration of our contract with you.

    Respond to and defend against legal claims.
    Our legitimate interests.
    Protecting the assets and reputation of the organisation.
    For the duration of the contract.

    Website performance metrics; see the cookie policy for more information.
    Our legitimate interests.
    Measuring the performance of our website and improving our service to our customers and visitors
    See the cookie policy for more information.

    Who will have access to my data?


    Your information will be shared internally within Unilink, with only those members of Unilink staff who need access to it or who may need to contact you. Unless legally obligated, such as an order from court, your information will not be shared outside the organisation or used for any purpose other than those stated above, apart from the following:


    Personal data may be shared with Unilink's legal representatives to be used as necessary within any legal process in which the company might become engaged.

    Unilink shares the following information with its sub-processors:

    Twilio: email address and mobile numbers (to identify and to forward calls)

    Stripe: email address, Post Code, last 4 digits of Card, Name on Card (to take payment).

    Data processors on behalf of Unilink may themselves be situated abroad, and your data may be transferred outside the UK for the defined processing, however, Unilink Software Limited will remain the Data Controller and ensure safeguards are in place for the processing. If your data is transferred outside the EEA, it will be to an approved third country on the GDPR approved country list, or with special precautions in place to perform an international transfer in line with the GDPR.

    Transfers to/from the EEA will be treated in line with GDPR compliant standard contractual clauses or, where possible, binding corporate rules, ensuring that data resident within the EEA/EU is treated in line with GDPR. Depending on the specific data sharing and your role, the EEA Supervisory Authority may differ.

    For the purposes of website performance monitoring your IP address and other details pertaining to your use of our website may be shared with third party companies who will process the data on our behalf. This will be done in line with contractual obligations to ensure your data remains safe.

    How does the organisation protect data?


    The organisation takes the security of your data seriously. Unilink is certified to ISO27001, the international standard for information security management, and holds Cyber Essentials Plus certification. Unilink has internal policies and controls in place to try to ensure that your data is not lost, accidentally destroyed, misused or disclosed, and is not accessed except by Unilink employees in the performance of their duties.


    Where the organisation engages third parties to process personal data on its behalf, they do so on the basis of either a written agreement specifying what technical and organisational measures they need to take to ensure the security of data, and are under a duty of confidentiality, or as part of a risk assessment against the documented security policies for the third party. Unilink manage this as part of the ISO27001 compliance with Annex A/§15 of the standard.

    Your rights


    As a data subject, you have a number of rights. You can:

    The organisation takes the security of your data seriously. Unilink is certified to ISO27001, the international standard for information security management, and holds Cyber Essentials Plus certification. Unilink has internal policies and controls in place to try to ensure that your data is not lost, accidentally destroyed, misused or disclosed, and is not accessed except by Unilink employees in the performance of their duties.
    • Name
    • Email address
    • Telephone number

    If you would like to exercise any of these rights, please contact the Data Protection Officer at Unilink. You may change some of your account details yourself, such as address, email address and forwarding mobile number, as well as mailshot preference.

    If you believe that Unilink have not complied with your data protection rights, you can complain to the Information Commissioner.

    Cookie Policy


    When someone visits this website we collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. We collect this information in a way which does not identify anyone. We do not make any attempt to find out the identities of those visiting our website using cookies or other automated technology. We will not associate any data gathered from this site with any personally-identifying information from any source.

    The lists below explain the cookies we use and why:

    NAME: PURPOSE: EXPIRES:
    Csrftoken Prevent cross site request forgery attacks At end of user session

    __stripe_mid
    Fraud prevention by Stripe, our payments platform
    1 year

    __stripe_sid
    Fraud prevention by Stripe, our payments platform
    30 minutes

    Google Analytics


    Google Analytics is a web analytics service provided by Google, Inc. (“Google”), to help Unilink understand how our web site is used. Information about your use of our website, including your IP address, may be transmitted to Google and stored on their servers. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.

    More information: http://www.google.com/policies/privacy/

    To opt out of being tracked by Google Analytics across all websites visit https://tools.google.com/dlpage/gaoptout